# Privacy statement · Clean Amsterdam

> What personal data Clean Amsterdam processes and your rights under the GDPR.

## Privacy statement

Last updated: 26 September 2026

This statement describes which personal data Clean Amsterdam processes and your rights under the GDPR. For cookies, see the separate cookie statement.

### 1. Who we are

**Name**

Clean Amsterdam

**Address**

Kapteynstraat 10 H, 1097 KM Amsterdam

**Chamber of Commerce**

42173547

**Phone**

[+31 20 793 3969](tel:+31207933969)

**E-mail**

[privacy@cleanamsterdam.nl](mailto:privacy@cleanamsterdam.nl)

**Website**

[cleanamsterdam.nl](https://cleanamsterdam.nl)

### 2. What data we process

When you contact us or book a job:

- Phone number
- Name (if you share it)
- Address where the work takes place
- Content of WhatsApp messages or phone calls
- Date and time of appointments
- For invoicing: email address and any business details

When you visit this website, on our own server and nowhere else:

- Which pages you visited, what you clicked, and when
- A random number in your own browser, so two visits count as one visitor

### 3. Why we process it

- To answer your question and schedule an appointment
- To carry out the cleaning job
- To prepare and send an invoice
- To meet administrative obligations (Dutch tax authority)
- To understand how the website is used and improve it

### 4. Legal basis

- Performance of contract (GDPR art. 6(1)(b)):for your booking and scheduling.
- Legal obligation (art. 6(1)(c)):for tax administration.
- Legitimate interest (art. 6(1)(f)):to see how the site is used. What we measure stays on our own server, goes to no third party, and is not used for advertising.

### 5. Retention periods

- Contact and scheduling data: as long as the client relationship lasts, then a maximum of two more years.
- Invoices and bookkeeping: seven years (Dutch fiscal retention).
- WhatsApp messages: as long as they remain visible in the app, unless you request deletion.
- Website visit data: the number in your browser stays until you clear your browser data.

### 6. Who we share data with

- Dutch tax authority:only as legally required.
- WhatsApp / Meta:if you contact us via WhatsApp, Meta processes those messages according to their own [privacy policy](https://www.whatsapp.com/legal/privacy-policy).
- SBVH (Chamber of Commerce 86374931):our service provider; runs this website and its analytics.
- Amazon Web Services:hosts this website.
- We do not share your data with anyone else.

### 7. Cookies

See the separate [cookie statement](/cookie-statement.html) for what we store in your browser and why.

### 8. Transfers outside the EU

What we measure on the website does not leave the EU. If you contact us via WhatsApp, Meta processes those messages under their own policy.

### 9. Security

We store data on devices with disk encryption, password protection, and up-to-date software. We do not share your data over insecure channels.

### 10. Your rights

Under the GDPR you have the right to:

- Access the data we hold about you
- Have inaccurate data corrected
- Request erasure ("the right to be forgotten")
- Restrict processing
- Object to processing
- Request a copy of your data (portability)
- Object to the processing described above

Send a request via WhatsApp or phone. We respond within 30 days.

### 11. Complaints

If you disagree with how we handle your data, you can lodge a complaint with the [Dutch Data Protection Authority](https://autoriteitpersoonsgegevens.nl).

### 12. Changes

We may update this statement. The version with the date at the top is always the one in force.